Refund policy
EASY RETURNS
We want you to feel confident shopping with AOCO. If your purchase isn’t quite right, we accept returns on full-priced items within 14 days of delivery.
Eligible full-priced items can be returned for a refund, exchange or store credit.
To request a return, please email info@aoco.com.au within 14 days of receiving your order, including your order number and the item(s) you would like to return.
RETURN ELIGIBILITY
To be eligible for a return, items must be:
- Unworn, unwashed and unaltered
- In their original condition
- Returned with all original tags attached
- Returned with their original garment packaging
Please take care when trying on your pieces. Items showing signs of wear, washing or alteration, or with makeup, fake tan, deodorant, perfume or other marks, may not be accepted.
Items purchased during Sale events or marked Final Sale are not eligible for return, exchange or store credit.
HOW TO MAKE A RETURN
Please email info@aoco.com.au within 14 days of receiving your order and include:
- Your order number
- The item(s) you would like to return
- Whether you would prefer a refund, exchange or store credit
Our Customer Care team will reply with your return instructions.
Please wait until you have received these instructions before sending your return.
REFUNDS
Full-priced items returned in accordance with our Returns Policy are eligible for a refund to the original payment method.
A $10 return shipping fee applies and will be deducted from your refund amount.
Once your return has been received and approved, your refund will be processed back to your original payment method.
Original shipping charges are non-refundable.
Please allow additional time for your bank or payment provider to process the refund once it has been issued.
EXCHANGES
Full-priced items may be exchanged within 14 days of delivery, subject to availability.
A $10 return shipping fee applies to exchanges. Once your return has been received and approved, your replacement item will be sent to you with Complimentary shipping.
As stock can sell quickly, we cannot guarantee that your preferred item or size will remain available while your return is being processed.
If your requested exchange is no longer available, our Customer Care team will contact you to arrange an alternative.
STORE CREDIT
Eligible full-priced items can be returned for AOCO store credit.
Return shipping is complimentary when you choose store credit, and your AOCO store credit does not expire.
Once your return has been received and approved, your store credit will be issued via email.
SALE & FINAL SALE
Items purchased marked Final Sale are considered final sale and cannot be returned for a refund, exchange or store credit for change of mind. Items purchased during a 'limited-time' Sales Event can only be returned for an exchange and not elegible for refund.
This does not affect your rights in relation to faulty or defective products under Australian Consumer Law.
RETURN CONDITIONS
All returned items are inspected upon arrival.
To ensure your return is accepted, items must be returned in their original condition with all tags attached and original garment packaging included.
Items must not have been worn, washed or altered and must be free from makeup, fake tan, deodorant, perfume, marks or other signs of wear.
AOCO reserves the right to decline a change-of-mind return where an item does not meet these conditions.
FAULTY, DAMAGED OR INCORRECT ITEMS
We take great care with every AOCO order. If you believe you have received a faulty, damaged or incorrect item, please contact info@aoco.com.au with your order number and photographs of the item so our Customer Care team can assist you.
Faulty products are handled separately from change-of-mind returns, and your rights under Australian Consumer Law are not limited by this Returns Policy.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Returns Policy is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law.
INTERNATIONAL RETURNS
International customers may return eligible full-priced items within 14 days of delivery for a refund or store credit.
To request an international return, please email info@aoco.com.au within 14 days of receiving your order, including your order number and the item(s) you would like to return. Our Customer Care team will provide you with the return instructions.
International customers are responsible for arranging and covering all return shipping costs. We recommend using a tracked shipping service and retaining your tracking information until your return has been processed.
We are unable to offer exchanges on international orders. If you would like a different size or style, please return your original item and place a new order.
Refunds will be processed to the original payment method once your return has been received and approved.
Items purchased during Sale events or marked Final Sale are not eligible for return.
Any rights you may have in relation to faulty or defective products are not affected by this policy.
NEED HELP?
If you have any questions about your return, please contact info@aoco.com.au and our Customer Care team will be happy to assist.