Privacy policy

Your privacy matters to us.

At AOCO, we are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or shop with us online.

1. What Personal Information We Collect

We may collect the following types of information when you visit our site, place an order, or contact us:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via our payment gateway – we do not store card information)
  • Order history and preferences
  • IP address and device/browser information
  • Marketing preferences

2. How We Collect Your Information

We collect personal information in the following ways:

  • When you make a purchase or create an account
  • When you sign up for newsletters or marketing
  • When you contact us via email or social media
  • When you browse our website (via cookies and analytics tools)

3. Why We Collect Your Information

We collect personal information to:

  • Fulfil and deliver your orders
  • Communicate with you about your purchase
  • Respond to your customer service queries
  • Personalise your shopping experience
  • Send marketing emails (if you have opted in)
  • Improve our website, services, and products

4. Marketing Communications

If you have opted in to receive updates, we may send you emails about new products, promotions, or other brand news. You can opt out of marketing at any time by:

  • Clicking "unsubscribe" in any marketing email, or
  • Contacting us at info@aoco.com.au

5. Cookies & Website Analytics

We use cookies and third-party tools (such as Google Analytics and Facebook Pixel) to:

  • Improve your shopping experience
  • Track and understand site usage
  • Deliver personalised advertising

You can disable cookies via your browser settings, though this may affect website functionality.

6. Sharing Your Information

We respect your privacy — we do not sell or rent your personal information.
We may share your information with:

  • Service providers (e.g., payment processors, couriers, IT platforms)
  • Analytics and marketing tools (Google, Meta, Shopify)
  • Legal or regulatory authorities if required by law

These third parties are only given the information necessary to perform their services and are required to keep your data secure.

7. How We Store & Protect Your Information

Your personal information is stored securely on Shopify’s encrypted servers and protected from unauthorised access, misuse, or disclosure. We take all reasonable steps to ensure your data is handled safely and in accordance with Australian privacy laws.

8. Accessing or Updating Your Information

You have the right to:

Access the personal information we hold about you

  • Correct or update your information
  • Request deletion (subject to legal obligations)

To make a request, contact us at info@aoco.com.au

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the date of the last update.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:
Email: info@aoco.com.au

Last updated: August 1st 2025